More specific searches · Taiwan Worker Guide
Agency not responding in Taiwan: record this before seeking help
What to record if an agency does not reply about salary, employer, fees, documents, illness, or transfer.
Prep card
Before asking an agency or calling 1955, write these facts down.
This is not an official form. Use it to organize the facts so the problem is easier to explain.
- Name as shown on ARC or passport
- ARC or passport number
- Work address or incident location
- Employer and agency name
- Date and time of the incident
- Money amount, document, or fee involved
- Proof: payslip, bank transfer, photos, contract, LINE messages
Keep original files and write a short timeline before calling.
Common searches
First steps
Record the contact dates, phone number or account used, message content, last reply, and how the problem affects you. If urgent, contact official help.
Need to change employer
Changing employer usually needs an official process. Do not leave work without documenting the reason and getting advice first.
Read guide CheckAgency fee looks wrong
Ask for a fee breakdown and receipt. Do not pay extra charges without clear written proof.
Read guide FastSalary not paid
Check the pay date, record work hours, keep payslips, and call 1955 if your employer or agency does not answer clearly.
Read guideIf the agency does not reply
- Send a short, clear question and save a screenshot.
- Record how many times you contacted them and through which channel.
- For safety, documents, salary, or illness, do not wait too long before seeking official help.
Common Taiwan Chinese terms
Common questions
Agency not responding in Taiwan: record this before seeking help: where should I start?
Record the contact dates, phone number or account used, message content, last reply, and how the problem affects you. If urgent, contact official help.
Can 1955 help?
Free 24-hour hotline for migrant workers, employers, and agencies. Official services include consultation, complaints, legal aid information, protection referral, and interpretation.
What proof should I keep?
Keep Contract, ARC and work permit, Agency messages, Proof of unfair treatment, Receipt, Transfer record, Agency document, Fee discussion messages. Write down dates, names, amounts, and what was said.
Official source desk
Use this site to organize the facts, then check the official channel.
The WDA runs the Foreign National Labor Rights Portal. 1955 serves migrant workers, employers, and agencies for consultation, complaints, legal aid information, shelter referral, and live interpretation.
- 1955 is a free 24-hour hotline from mobile phones, landlines, and public phones.
- Consultation covers labor contracts, wages, working hours, occupational injury, and broker fees.
- For labor disputes, unreasonable treatment, or personal infringement, 1955 can forward complaints to local labor bureaus or police.