Taiwan Worker Guide
Next steps · Taiwan Worker Guide
Agency not responding in Taiwan: record this before seeking help
What to record if an agency does not reply about salary, employer, fees, documents, illness, or transfer.
Prep card
Before asking an agency or calling 1955, write these facts down.
This is not an official form. Use it to organize the facts so the problem is easier to explain.
- Name as shown on ARC or passport
- ARC or passport number
- Work address or incident location
- Employer and agency name
- Date and time of the incident
- Money amount, document, or fee involved
- Proof: payslip, bank transfer, photos, contract, LINE messages
Keep original files and write a short timeline before calling.
Fact check
How this page is checked
- Last checked
- 2026-07-09
- Applies to
- All migrant workersFactory workerCaregiver / householdFisher / seafarer
- Official sources
- This page is written from official Taiwan sources (Ministry of Labor, Immigration, NHI). How to use official sources
- Rules that may change
Employer transfer rules and waiting periods can be revised. Check the latest Ministry of Labor announcements before big decisions.
Broker fee caps and allowed charges are set by the government and can be revised. Always ask for receipts.
Taiwan minimum wage can increase every year. Household caregivers are not covered by the Labor Standards Act, so salary follows the contract.
Found a translation or information mistake? Report by email · About translation quality
Official source + Taiwan context
Use official sources to check rights, then use this page to explain the case.
Official pages give rules and help channels. Taiwan Worker Guide turns them into short steps, proof to keep, and Taiwan terms people actually use.
Need to change employer
- Official channel
- For disputes, unreasonable treatment, or personal infringement, 1955 can forward complaints to local labor bureaus or police.
- Taiwan note
- Before changing employer, write the reason, deadline, who holds documents, and whether there were threats or pressure to sign.
Agency fee looks wrong
- Official channel
- 1955 can answer broker fee questions and point workers toward consultation or complaint channels.
- Taiwan note
- For agency fees, the key facts are fee name, amount, date, receipt, and who asked for payment.
Salary not paid
- Official channel
- 1955 can be used for questions about labor contracts, wages, work hours, occupational injury, and broker fees.
- Taiwan note
- Salary problems in Taiwan usually need payslips, bank transfers, work schedules, time records, and LINE messages so dates and amounts are clear.
First steps
Record the contact dates, phone number or account used, message content, last reply, and how the problem affects you. If urgent, contact official help.
Need to change employer
Changing employer usually needs an official process. Do not leave work without documenting the reason and getting advice first.
Read guide CheckAgency fee looks wrong
Ask for a fee breakdown and receipt. Do not pay extra charges without clear written proof.
Read guide FastSalary not paid
Check the pay date, record work hours, keep payslips, and call 1955 if your employer or agency does not answer clearly.
Read guideIf the agency does not reply
- Send a short, clear question and save a screenshot.
- Record how many times you contacted them and through which channel.
- For safety, documents, salary, or illness, do not wait too long before seeking official help.
Common questions
Agency not responding in Taiwan: record this before seeking help: where should I start?
Record the contact dates, phone number or account used, message content, last reply, and how the problem affects you. If urgent, contact official help.
Can 1955 help?
Free 24-hour hotline for migrant workers, employers, and agencies. Official services include consultation, complaints, legal aid information, protection referral, and interpretation.
What proof should I keep?
Keep Contract, ARC and work permit, Agency messages, Proof of unfair treatment, Receipt, Transfer record, Agency document, Fee discussion messages. Write down dates, names, amounts, and what was said.
Official source desk
Use this site to organize the facts, then check the official channel.
The WDA runs the Foreign National Labor Rights Portal. 1955 serves migrant workers, employers, and agencies for consultation, complaints, legal aid information, shelter referral, and live interpretation.
- 1955 is a free 24-hour hotline from mobile phones, landlines, and public phones.
- Consultation covers labor contracts, wages, working hours, occupational injury, and broker fees.
- For labor disputes, unreasonable treatment, or personal infringement, 1955 can forward complaints to local labor bureaus or police.